![]() ![]() Many games I have been able to get working after troubleshooting even stubbs the zombie which is sadly now removed from steam. *Im not a Valve expert at consumer behavior and maybe there isnt one, but I would rather a flat 48 hour return window or 1 week maybe over a couple hours to give us more time to troubleshoot a game. If you werent aware, Steam offers a refund for all game purchases, no questions asked, as long as your playtime is less than. In your country, the following payment methods support refunds: PayPal. For these purchases, refunds can only be issued to the user's Steam Wallet. ![]() If it appears to us that you are abusing refunds, we may stop offering them to you. A new debate has erupted surrounding Steams two-hour refund policy. Some payment methods available through Steam do not support refunding a purchase back to the original payment method. I guess today in games 2 hours can be pretty far in some games, but Im not sure if that should matter? If the person likes it their gonna keep it anyways, which is why I think the 2 hour time should be revisited as a topic for discussion? I keep all games even the ones we all love to hate like bad rats. Refunds are designed to remove the risk from purchasing titles on Steamnot as a way to get free games. ![]() At this time we saw a lot of players who playing, median time play was 1 hour 40 minutes. But at November we got more than 65 of refunds - with reason 'Purchased by accident'. Usually we get only 2-4 of refunds with different types of reasons - and its ok if we talk about that numbers. I dont give up easy on games even our beloved Epic mickey here on steam I hope will work someday on our glorious PC's. B)Dynamic refund window set by the developer and shown right next to prosperities (singleplayer, controller supported etc. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Steam Refund Abuse from Indie Dev perspective. I just feel bad knowing now I can get a refund which hurts the dev because maybe I could have solved the issue if I had more time. It can take more than 2 hours because sometimes gotta reboot, may have to play until a certain event or cinematic happens that causes the issue to see if its resolved. one hour to notice frame skips? how about 5 seconds? adjust settings for a hour? how about 15 seconds, if the options menu is actually good and featurerich?Ģ hours is enough to discover showstoppers of a game and most of them happen already at the start of the game without even playing. I'm not saying Steam sucks, or don't buy anything, just realize the refund opportunity is pretty much a joke.Originally posted by BridgetFisher:example: play game one hour notice frame skips, try adjusting settings, getting close to two hour window, must turn off game and stop troubleshooting and request refund. Current data doesnt necessarily tell an accurate picture regarding the effect of refunds on indie. Some payment methods available through Steam do not support refunding a purchase back to the original payment method. I'm pretty sure Steam is aware of what they're doing here and they show ZERO empathy for the problem when you try to reason with them, so just FYI. Steam Refund Experience: Majority Outside of 2-Week Window. So don't count on Steam's so-called "refund" policy to save you from a crap game or a game you just don't like unless you set a timer for, say, 1 hour and 50 minutes when you start playing and EXIT COMPLETELY OUT OF THE GAME so it doesn't pretend you're playing when you're not even in the room. After you have logged in, click on Purchases. Apparently, since I didn't exit the game, that counted as "play" time.Īnybody knows you can play a game more than that almost by accident, just trying to figure out game mechanics, etc. Navigate to Steam Help ( ) and log in with your Steam account. You played longer than two hours.įirst of all, I finished a mission and then went off to do RL stuff for several hours.maybe as long as 5 or 6 hours. In your country, the following payment methods support refunds: PayPal Visa MasterCard American Express Discover JCB For more information about refunds on Steam, please see the Steam Refunds page. I know it says within two hours but it also says they might refund if youve played for longer than that. Third-party developers can use this system and Steam will notify you of that at the point of purchaseotherwise, the purchase is not refundable. I didn't even ask for money back, just refund to my Steam wallet. For these purchases, refunds can only be issued to the user's Steam Wallet. Whats the longest amount of time youve played a game before asking for a refund. Steam will offer refunds for in-game purchases on any Valve-developed games within 48 hours of purchase, providing you haven't consumed, modified, or transferred the game. ![]() I recently tried to get a refund for a game I owned for two days. ![]()
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